Refund policy

Every piece is inspected and sealed before it leaves us. That is why we keep things simple: we do not take returns or exchanges for change of mind, but if something is wrong with your order, we make it right, free.

What we replace, free of charge

  • A piece that arrives damaged.
  • A piece that is incorrect, i.e. not what you ordered.
  • A piece that loses its finish within 6 months of delivery under normal wear: our Tarnish-free Promise (see below).

How to raise a damaged or incorrect item claim

  • Contact us within 48 hours of delivery by email at support.store499@gmail.com or through our Contact page, with your order number.
  • Attach an unboxing video. It must show the sealed parcel from all sides (a full 360° view) and the complete unboxing in one continuous recording, without cuts or edits.
  • Once we verify your claim, your replacement ships within 48 hours.
  • If the piece is sold out, we refund you in full to your original payment method within 3 working days of approval. Your bank or UPI app may take a few extra days to show the credit.

Our Tarnish-free Promise

Our jewellery is made to stay looking new through everyday life. If a piece tarnishes or loses its finish within 6 months of delivery under normal wear, we will replace it with the same piece, or one of equal value if it is sold out.

  • To claim, email us at support.store499@gmail.com with your order number and clear photos of the piece.
  • The promise covers the finish. It does not cover physical damage such as bending, breaking, scratches from impact, lost stones or clasps damaged by force, pieces that have been altered or repaired elsewhere, or loss.
  • One claim per piece, with proof of purchase (your order confirmation).

What we can't accept

  • Returns or exchanges for change of mind, sizing preference or colour preference. Most of our rings are open and adjustable, and product pages list sizes where available.
  • Claims raised more than 48 hours after delivery for damage or incorrect items.
  • Claims without an unboxing video that meets the requirements above.

Cancellations

You may cancel your order any time before it ships (is dispatched). Email us at support.store499@gmail.com with your order number, and we will cancel it and refund any prepaid amount in full to your original payment method within 3 working days. Once your order has shipped, it can no longer be cancelled: our damaged or incorrect item replacement policy applies instead, and we do not accept change-of-mind returns.

Refund method and timeline

Approved refunds go back to your original payment method within 3 working days of approval. We do not issue cash refunds. For Cash on Delivery orders, we refund to your UPI ID or bank account within 3 working days of approval. The ₹39 COD fee is non-refundable.

A real person reads every claim and replies within 24 hours on working days.