Shipping policy

We ship across India. Every order is packed with care and tracked end to end.

Processing and dispatch

  • Pay online through our payment partner (UPI, cards, netbanking and wallets) at no extra fee, or choose Cash on Delivery for a ₹39 COD fee.
  • Orders are packed and handed to our courier within 24 hours, Monday to Saturday (excluding public holidays). Orders placed on a Sunday or holiday are packed the next working day.
  • Your order is processed as soon as it is placed, so we cannot change items or the delivery address afterwards. Please check your cart and details before paying.

Delivery times

  • Most pincodes: 3–5 working days from dispatch.
  • Remote locations and the North-East: up to 7–10 working days.
  • These are estimates from our courier partners. Festivals, weather and local restrictions can occasionally cause delays.

Shipping charges

  • Flat ₹49 per order.
  • Free shipping on orders of ₹999 and above (for example, three pieces or more).
  • All product prices on our store are ₹499 and include GST. Shipping, where charged, is shown at checkout.

Tracking

As soon as your parcel ships, we email you a tracking link. Where available, we may also send an SMS update. You can track your order on the courier's website with that number.

Address accuracy and failed deliveries

  • Please enter your full address, pincode and a reachable phone number. We cannot be responsible for delays or losses caused by incorrect details.
  • If a parcel comes back to us because delivery failed (wrong address, recipient unavailable, or refused), we will contact you. A reshipping fee of ₹49 applies before we send it out again.

Damaged or incorrect parcels

If your parcel arrives damaged or with the wrong item, please see our Returns & Replacements Policy. You will need an unboxing video, so please record one when you open your order.

Where we ship

We ship within India only. We do not offer international shipping.

Cancellations

You may cancel your order any time before it ships (is dispatched). Email us at support.store499@gmail.com with your order number, and we will cancel it and refund any prepaid amount in full to your original payment method within 3 working days (COD orders cancelled before dispatch are simply cancelled, with nothing to pay). Once your order has shipped, it can no longer be cancelled: our Returns & Replacements Policy for damaged or incorrect items applies instead, and we do not accept change-of-mind returns.

Questions? Email us at support.store499@gmail.com. A real person replies within 24 hours on working days.